We maintain a no exchange or return policy for our products. However, exceptions are made under the following conditions:

1. Damaged or Defective Products: If you receive a product that is damaged or defective due to our oversight, we will facilitate an exchange.
2. To initiate this process:

• • Notification: Contact our customer service within 24 hours of receiving the product to report the issue.
  • Proof of Damage:Customer service (reach us via Instagram dm) Provide clear video evidence demonstrating the damage or defect.

2. Incorrect Product Delivered: In the event that the product delivered differs from what was ordered, we will arrange for an exchange.

Please:

• • Notification: Inform us within 24 hours of delivery about the discrepancy.
  • Proof of Error: Share a video showcasing the incorrect item received.

Important Considerations:

• Timely Reporting: All issues must be reported within 24 hours of product delivery. Requests made beyond this timeframe may not be accommodated.
• Condition of Returned Items: Ensure that products are returned in their original condition, unused, and with all original packaging and tags intact.
• Non-Qualifying Scenarios: Exchanges will not be accepted for reasons such as:
• Change of mind or personal preference.
  • Incorrect size selection by the customer.
  • Minor color variations due to display differences.

For any questions or to initiate an exchange, please contact our customer support team promptly. ( Dm us on Instagram )